Pickalbatros Palace - Aqua Park Hurghada

My husband, 30 month old son and i have just returned from an 8x day stay, and what can I say....Amazing!!! All of the staff from the cleaners, bar staff, animation, reception, and guest relations couldn't fault 1 thing..... every one went out of their way to make our holiday great..... The self serve restaurants and the al a cartes there is something for everyone with lots of choice ....our toddler loved the main restaurant as there was a kids seating area with kids food and a TV with kids films or cartoons to keep him entertained. In the day the weather was between 25 to 27 most days the temprature dropped at night to around 12 to 15 so recommend you take jackets (this is expected for this time of year)..hoodies etc to keep warm.... Kids entertainment was great, there is a kids club through the day and in the evening a mini disco.....then entertainment for all of the family afterwards. Bars on the 1st floor above the main restaurant have lots of big TV's and showed a lot of footie although you can get the footie channel in your room ...... Main pool was heated and was like a warm bath.....the other pools were a little chilly as not heated but we were more than happy with the main pool...entertainment through the day with fun and games going on from volley ball on the beach, aqua aerobics etc....if you want to get involved..... There is a lovely jetty at the beach that you can walk along and go swimming / snorkelling in the sea at the end of it or chill and relax on the seats...... Summing up.....brilliant holiday and gutted we are home, thank you to everyone who made our holiday amazing and we defo will be back 😉

Attentive and friendly staff. Good choice of food. Numerous terraces and halls where you can eat. Heated pool which was necessity in February's chilly weather. The hotel was clean and very well kept.

My family and I were so satisfied with our recent stay. Everything was perfect. Rooms were spacious and clean. They were a variety of restaurants. Kids enjoyed it so much. There were snacks all the day on the pool and the beach.Everyday there was a night show. We never felt bored there! The aqua park was great for adults and children! All the staff were trying to help you before you even ask! We have been to different resorts in Asia and Europe, but this was the best customer service we've experienced so far. Sure we will come again! Thanks to Mr ibrahim at the front desk, Mr, Ali Samy, Mr.Hassan and Mr.Mohamed abd Elghani in food and beverages. Thanks also To guest relation coordinator Ms.Asmaa and all the staff behind the scenes who were making sure that our stay will be memorable .

This was my 3rd visit and I may return again. Best staff ever. Worth mentioning Mr. Essam who helped my old mother big time to get her meals without moving too much, also room service were exceptional. Overall they are very friendly and really want the guests to enjoy their stay.

What can I say, I think there is a reason why this resort has 9.5 score. It is a great value for money. First time I see such helpful and polite personnel! We arrived very late and they called me 2 times the previous day to ask what food we want them to prepare and when we arrived around 23:00 they had dinner prepared in our room. The same happened when we checked out at 04:00 to go to Luxor, they prepared breakfast to go! There was plenty of food almost 24/7! Especially dinner was amazing. Using the Aqua park from near hotel ads up to the already nice pools and facilities although the water was very cold and we did not use it. Room was big, nice and they were cleaning it daily. The plan was to go with our kids but due to a visa issue we left them home so we don’t have experience with kids but I guess would be amazing. Also next time we will choose other dates and not between December To February as we couldn’t enjoy all the pools and the sea. The heated pool was ok but the kids heated pool was a bit too cold (we had no kids but we just tried the water). We liked the green, the palm trees and the overall resort. We even visited Pickalbatros white beach as it was our alternative and we just visited it to compare between these two for the next time and we were happy with our decision to stay at Palace. The White beach may have better quality restaurants from what we saw, but no green areas at all and no trees.